Nexon has Outstanding Customer support? 

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Posts: 13

Joined: 7/5/2018
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A lot of people have expressed their admiration with how problems are handled in a timely method. The Live Chat and also the GM's Maplestory M Mesos who assist with the tickets go out of the way to help fix problems, and answer questions, and help players. Well, I am not satisfied. And I am not the kind of man who bashes on maplestory without a reason.

Since Shade came out, I haven't been able to create any new ghost personality. Between the Beast Tamer and Shade release, they ended up altering the personality name filter to not allow "ghost". I've sent in a ticket, I have talked to GMs, I've achieved to the MLC about this, but nothing is being done about it for the last year. It is frustrating because even a mediocre programmer could fix this matter. It's not that's something difficult to accomplish, it's that there's somebody at the company that's saying no to fix this.

I understand customer service does not make all the decisions, but I wonder whether they are actually passing down exactly what the gamers need in person tickets such as these. Customer service may not be the one to blame, but my anger is blinding me to some point where I can not be happy with any part of Nexon.

P.S. To provide more insight , ever because I begin playing maple almost 9 decades ago, I have always made a character with it suffix as "ghost", and I have made a great deal of characters because I began. For Nexon to filter the name out makes me feel like I have been prohibited to create any new characters. And in a way I am letting that happen by refusing to make anymore new characters until that is fixed. So this isn't just a "it would be fine if Nexon did so" petition to me, it is something that means a great deal for me. I would love to earn a Shade along with a Kinesis this winter (not to overlook all the NX I would spend should I be able to make those figures).

Witch Malady's dialog MS Mesos is long and tedious. Items can only be purchased one, and may only be cooked by one. Cooking one thing means moving through 5 or 6 dialog boxes (and choosing an option in each, which means that you can not even spam the NPC Chat key). And you have to cook a dozen intermediate items before you're able to make a single Stew, which is pretty much the only among Malady's concoctions that is still helpful.
  Monday, October 29, 2018 at 2:24:15 AM
Posts: 47466

Joined: 3/21/2021
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  Wednesday, July 13, 2022 at 9:02:29 PM

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