According to the actual situation of complaints 

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chenchen12495
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Joined: 8/9/2016
Topic  According to the actual situation of complaints       Flag »  Reply »

In the process of product sales, B & Q fully cooperate with the relevant government departments of quality supervision and spot checks on the quality of goods in the sale of supervision. Those found in the sampling of substandard quality of goods, B & Q will immediately request the relevant suppliers to provide rectification report, and re-examination. In the product quality review did not pass before, B & Q will not allow such goods shelves.

In order to further enhance the quality of independent testing and control, B & Q set up a special internal laboratories, and acquired the relevant testing equipment. B & Q quality control personnel at any time to the various B & Q building materials shopping malls random checks of goods, and then related to performance testing. If the product is found to have problems, B & Q can be commissioned for the relevant product inspection, issued a third party test report, and urge suppliers to timely rectification.

So that consumers participate in product quality supervision, B & Q has always focused on consumer feedback and suggestions for the collection and analysis, so as to continuously improve customer satisfaction, timber products, of course, will be no exception. In B & Q, the relevant departments of wood products every month should be complaints of statistical analysis. For the top suppliers of complaints, B & Q will require the supplier according to the actual situation of complaints, take the appropriate corrective measures and preventive measures to effectively improve product quality and reduce the complaint rate.

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  Tuesday, October 18, 2016 at 12:19:06 AM

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